Field Service Engineer Tech Lead

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.

Why Nova:
Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 & 2025 (Rated by our employees) Top 30 in our industry category
Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Responsibilities:
- Provide on-site and remote technical support to Nova customers in accordance with Nova's warranty and service support agreements.
- Lead complex equipment escalations, acting as the technical owner in front of customers and internal stakeholders.
- Perform installation, commissioning, upgrades, and add-ons for new and existing equipment.
- Maintain accurate and timely service documentation, reports, and logs in accordance with Service Manager requirements.
- Deliver regular technical and status reports to customers and Nova management.
- Provide customer training and retraining to ensure effective tool usage and sustained operational performance.
- Ensure a high level of technical know-how among customer operators and engineering teams.
- Act as a feedback channel to U.S. headquarters, sharing insights from customer usage, tool performance, and field experience.
- Manage Nova spare parts inventory at assigned customer locations, ensuring availability and compliance with stock policies.
- Assist in defining spare parts stocking strategies and maintaining optimal inventory levels.
- Perform repair and replacement of parts and components in accordance with Nova service policies.
- Verify proper storage, readiness, and availability of spare systems to minimize downtime.
- Collaborate closely with Sales, Applications, and Engineering teams to support customer evaluations, demos, and technical discussions.
- Provide pre-sales and post-sales technical support, including on-site evaluations and customer consultations.
- Develop a deep understanding of customer processes, operating methods, and site-specific procedures.
- Strictly adhere to customer site safety, performance, and behavioral policies.
- Be available to support customers outside standard working hours when required.