Front Office Agent

Welcome guests upon arrival with courtesy and professionalism. Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures. Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins. Room guests according to reservation requests and inventory availability. Programme guest keys and master keys following established standards and procedures. File and manage registration cards for guests according to established standards and procedures. Create, modify and cancel guestroom reservations for walk-ins when required. Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out. Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner. Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. Be available to address issues and make corrections with regard to charge disputes and discrepancies when required. Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.