以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
负责监督前台团队日常运营，协调排班与客房部门协作，处理客人投诉并确保高标准的服务体验。需要具备领导力和独立解决问题能力。
We are seeking an experienced Front Office Team Leader to oversee and support the daily operations of our reception team. This role requires a hands-on leader who can coordinate front office activities, guide team members, and ensure a high standard of guest service in a busy hotel environment.
Key Responsibilities:
- Supervise and coordinate front office operations during shifts, ensuring smooth day-to-day performance
- Provide leadership and direction to front office staff, supporting team productivity and service standards
- Assist Front Office Supervisor/Manager with rostering and shift coordination to meet operational requirements
- Act as the first point of contact for guest escalations and resolve issues independently
- Support training and onboarding of new team members
- Coordinate closely with housekeeping and other departments to ensure efficient room turnaround and guest satisfaction
- Monitor bookings, arrivals, departures, and room allocations to optimise occupancy
- Assist with reporting, night audit functions, and administrative tasks
- Maintain compliance with company policies and health & safety requirements
Minimum 3+ years experience in hotel front office operations
- Experience in team leader or supervisor capacity within a hotel environment
- Strong ability to lead shifts and support team members in a fast-paced environment
- Proven experience handling guest escalations and operational decision-making
- Experience with hotel PMS systems (e.g. Protel, Opera or similar)
- Strong communication and organisational skills
- Flexibility to work rotating shifts, including weekends and public holidays
- Ability to communicate in German is an advantage due to guest demographics
商务服务业
作为酒店前台，负责接待客人、办理入住退房、处理预订和电话咨询，确保宾客体验满意。亮点是直接面向客户，提供热情服务。
